Is the easy install a lie?

Technology is great, it does so many things quickly and behind the scenes that it makes things seem simple.

That is a great thing.  Take the new smart thermostats.  About 60% of the time they can take a single controller device and connect it to any of who knows how many different types of furnaces, AC units, heat pumps, etc... that range over at least the past 20 years or more.  The potential for errors is astronomical.

By all rights, you should almost never get the combination to work, but in the majority of cases, not only do they work, they do it with a few simple or no errors.

That is incredible.   It's mind blowing.  It's very underappreciated.  And it's a lie. 

It makes  people think that it's a "simple" installation because it works so well, so often, so few apparent or obvious problems.

Oh but when there are errors and problems,  it's hard for people to comprehend.   Devices malfunction.   Devices don't get charged before installation.   Devices might be damaged during shipping without obvious physical damage.

There are SO MANY different possibilities that need to be investigated.  The troubleshooting can be detailed and take some time before arriving at a solution.

I always suggest that customers never expect an "easy" installation or even necessarily a quick one.  Troubleshooting takes time to track down all the things involved.

Sowhen an installation does happen simple, be glad.   Appreciate that it worked as intended.  It doesn't always.  In fact, it's amazing that it does go that "easy" as often as it does.

When it comes to tech, I think the old saying of "Hope for the best but plan for the worst" is good advice.  It helps avoid preconceived notions and big disappointments.

Keep in mind, the installer in these situations WANTS it to work.  It's in their best interest for things to succeed.

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